“The engineer had switched off the power supply by mistake…“ a somewhat common error. 80% of data center downtime is caused by human error.
In 2017, a European airline lost 165 million Euros due to a human error in one of their data centers. These errors can be avoided.
To prevent human errors erect valid barriers: establish a verifiable interactive set of verified procedures and ensure technicians are properly trained and certified. Provide expert external assistance using wearable devices to help get technicians back on track if things go sideways.
“You can’t just rely on people to not make mistakes, not preparing them for success will fail; that is not a technician failure, but an epic leadership fail.” Joe Jones Co-Founder ICARUS Ops LLC.
Will Human Error Cost Your Company $100 Million Dollars?
Before disaster strikes, what can your mission-critical team learn about human error from the airline industry?
According to the latest reports, the recent 100-million dollar error in one of British Airways’ data centers was not caused by a power surge after all. It was the unfortunate result of human error during routine maintenance. On the flight deck, the airline industry has already embraced an effective and powerful tool for significantly reducing human error: checklists. Could this successful and well-proven system have made a difference in the company’s data center disaster?
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